FAQ

FAQ

How is Jessica Seaton Studio jewelry made?

Each is a handmade artisan piece that is hand sculpted in wax or clay and cast in our unique, signature gold.

Do you use lab gown diamonds?

While we support ethical mining and sustainability, we are choosing to work with only natural diamonds. We feel that authentic antique stones are the sustainable choice.

Can you make something with a diamond I provide?

Yes, we can rework outdated jewelry or family heirlooms. However, we do not work with outsourced modern stones.

Shipping

How long will it take for my order to ship?

In stock items in your size will ship within a week. Please allow up to 10 days if we are resizing. Made to order non bridal pieces are 3-4 weeks.

Custom engagement ring orders are 6-8 weeks.

Do you ship international?

Yes, we can ship to every country except those with limitations on fine jewelry imports. Please note there are taxes and duties which are the responsibility of the buyer upon delivery.

Returns

What is your online return policy?

The total amount of the purchase price is non refundable. We offer exchanges on in stock pieces for another in stock item of equal or greater value within 7 days from purchase.

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